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What should you do when your Ann Arbor home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your loved ones – against the various risks you may experience, like theft, fire, and carbon monoxide leaks. Although your home might be prepared, that doesn’t automatically mean you are. Do you understand what to do if your Ann Arbor home alarm system goes off? The sound of an alarm is often startling, bewildering, and could cause panic. Your best bet is to stay calm and adhere to these simple guidelines.

Actions to Take Whenever Your Home Alarm System In Ann Arbor Triggers

You never want to be in this predicament, but it’s also why you put in a home alarm system originally. You’re roused in the middle of the night with the distinct blaring of an alarm after a home security component has been tripped. Now what should you do?

  1. Don’t panic. This is easy to say but harder to do when your home security alarm is ringing loudly, and your pulse is racing. But keeping a cool head is the best way to appraise the situation. Avoid the temptation of trying to manage the emergency alone but instead allow your monitoring professionals and first responders to carry out their job.
  2. Protect your family members. Your priority should be your family and moving them out of danger. If you are dealing with a burglary, this might include moving to a predetermined safe zone as far away from access points as possible. The intruder was likely already scared off by the alarm, but it’s always wise to take extra precaution. If there’s smoke or a fire, please leave your house immediately.
  3. Remember your phone. Most homeowners keep their cell phones with them at all times these days, but you could neglect to pick it up during an emergency. You’ll want to have it. You’ll have the chance to stay in touch with your monitoring experts and obtain notifications through your home security app.

Collaborate With Your 24-hour Monitoring Specialists

Any time your home alarm system in Ann Arbor goes off, your 24-hour monitoring professionals will act immediately. The first move is to confirm your alarm, and that involves reaching out to you. The procedure they follow is based on the type of emergency. For instance, when the emergency is due to a medical situation, a single attempt will be made to reach you before help is dispatched. In the event of an intrusion - the most common type of alarm - a monitoring agent will adhere to these procedures to contact you:

  • An attempt will be made to communicate with you through the touchscreen interface. You will generally be requested to provide a passcode.
  • If that doesn’t result in a response, a call is attempted to your main contact number.
  • A second number or your first contact person is tried next.
  • If you still can’t be reached, area police officers are sent.
  • Your monitoring professionals will try to reach you again once the proper authorities are notified.

If you're not in a situation where you can interact with monitoring agents, don't worry. Support will still be sent even if you're unable to substantiate the emergency.

Get protection for any crisis with a Vivint home alarm system in Ann Arbor

Stay ready for any situation with a state-of-the-art home alarm system in Ann Arbor from Vivint. Dial (734) 206-7166 to start designing your property’s defense today.